Consumer rights (Australia)

This page summarises information only. It is not legal advice. The authoritative source for consumer guarantees is the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth). The Australian Competition and Consumer Commission (ACCC) publishes plain-English guidance at accc.gov.au.

Consumer guarantees for services

When we supply paid services, statutory guarantees include that services are provided with acceptable care and skill, are fit for any disclosed purpose and are supplied within a reasonable time when no time is set. Remedies depend on whether a failure is “major” under the law.

Services supplied to consumers

If you acquire services predominantly for personal, domestic or household use, the consumer guarantees generally apply in full. If you acquire services for business use, some limits may apply to recovery amounts for goods not ordinarily acquired for personal use; we will still act fairly and in accordance with the law.

Digital content

Where digital content is supplied to Australian consumers, applicable consumer laws may provide repair, replacement or refund rights if the content fails to match descriptions or is not of acceptable quality, subject to statutory tests.

Unfair contract terms

We avoid terms that could be unfair under the Australian Consumer Law. If you believe a term in our contract is unfair, contact us and consider ACCC guidance.

How to assert your rights with us

Email cooperation@muscleeaspark.world with your invoice number and a concise description of the issue. See also our Return Policy and Terms of Use.

Our business details

Muscleeaspark, 47 Ball Street, Drayton QLD 4350, Australia. Telephone +61 7 4637 2024. Where we are required to display an Australian Business Number (ABN) on tax invoices for taxable supplies, it will appear on the invoice document issued to you.